I am a product

I'm a product description. I'm the perfect place to add details about your product, such as sizing, materials, care, and cleaning instructions. It's also a great place to highlight why this product is special and how your customers would benefit from it.

1. General Conditions

• Returns Deadline: We accept returns up to 15 business days after receiving the product, provided it meets the established requirements.

• Eligible Products:

  • New items, in their original packaging, unused and with tags.

  • Accessories and spare parts not installed.

• Exclusions:

  • Customized or custom-made products.

  • Installation, maintenance or repair services (unless there is an error on our part).

  • Opened or installed products (except for factory defects).

2. Return Process

• Request: The customer must contact us by email/phone within the established period, stating the reason for the return and attaching the purchase invoice.

• Authorization: We will validate the request and send shipping instructions (if approved).

• Shipping: The customer must return the product with a prepaid shipping label (except in cases of error on our part or defective product).

3. Refunds

• Refund Method: Refund will be issued using the original payment method (card, transfer, etc.) within 30 business days after receiving and verifying the product.

• Deductions: Charges may apply for:

  • Damage caused by the customer.

  • Missing items (accessories, manuals, packaging).

  • Shipping costs (unless the return is due to our error).

4. Defective Products or Shipping Errors

• If the product arrives damaged, is incorrect, or has manufacturing defects:

  • We will cover the shipping costs for replacement or refund.

  • We will request photos/videos as evidence.

5. Service Guarantee

• For technical services (installation, repair):

  • We offer a 30-day labor warranty if the problem persists due to our fault.

  • It does not cover damage due to misuse or external conditions (e.g., electrical surge).

6. Contact

To manage returns or claims:

• Email: info@inpal.com.mx

• Telephone: +52 55 8255 8084

• Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.

Note: This policy is subject to change. We recommend reviewing it periodically or consulting before making a purchase.

I'm the Shipping Policy. I'm the perfect place to add information about your shipping methods, costs, and packaging. Offering a clear and simple refund policy builds trust and credibility with your customers, as they know they can shop with high levels of security at your store.